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How may we assist you? 

Frequently Asked Questions

Select a Topic to Search for Help

Account/Profile

Manage Your account settings

Mobile

On the  go? Learn about My Yam App

Purchase

Learn about  purchasing courses.

Trust & Safety

Trust and information and reporting.

Learner section

Account & Profile Settings

 

How to sign up for an account.

 

Creating and editing your profile

 

How to change account email address.

How to change Language preferences:

 

You can change your language preference on the my.yam-edu.com homepage. To do this, click the language you’d like to select in the upper right hand corner.

Account security

 

How to resolve Multi - factor authentication (MFA) issues with your account.

Enabling Multi factor authentication(MFA)

 

How to change or reset your password:

If you need to reset your password, you can sign out of your profile and return to the sign-in page. Click ‘Forgot password?’ to reset your password. You will receive an email prompting you to reset your password and you will be sent back to the login page.

Purchasing 

Purchasing a course

 

How to purchase a course.

 

Payment methods on Yam

We have several payment options available on the Yam platform. To choose your payment methods, go to the dropdown menu on your name in the upper right corner and select My Purchases. 

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