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Operations Management


$ 125/month


12 months

$ 1,500/year

About the Course

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This badge represents what Operations Management looks like at Hilton as a General Manager. Earners of this badge understand the importance of creating the highest service and maximizing the experience of their guests. The program is contextualized through bespoke resources include learning from other leaders at Hilton (i.e. F&B tips and Best Practices) and demonstrating skills via shadowing, cross exposure or stretch assignments.


Earning Criteria

  • Earners completed external resources including Harvard ManageMentor, LinkedIn Learning/ eCornell courses. In addition to, Learn from Leaders via interviews with Hilton's F&B executives.

  • Applied learning on the job via shadowing, cross exposures or a stretch assignment.

  • Reflected on the learning plan for implementation of learning (learning transfer) and shared a most favourite learning on the GM academy community.

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